welcome to your
patient-centered medical home

Thank you for choosing us to be part of your health care team. We are committed to providing you the best health care possible by functioning as a patient-centered medical home.
 
What is a patient-centered medical home?
A patient-centered medical home is a system of care in which a team of health professionals work together to provide all of your health care needs. Our goal is to provide care that is personalized for you.
 
Who is part of my medical home team?
Your primary care provider leads your care team. Other members include:
 Nurse practitioner
 Medical Assistant
 Care Manager
 Practice Support Staff
The members of our team act as "coaches" who help you get healthy and stay healthy and help direct you to the services that are right for you.
 
What can you expect?
In a patient-centered medical home, we:
 Help you understand your condition(s) and how to take care of yourself. We explain your options and help you make decisions about your care. We provide you with educational materials specific to your health.
 Know you and your health history. We know about your personal or family situation and can suggest treatment options that make sense for you.
 Provide appointments at times that are convenient for you.
 Address behavioral health issues. Our practice can screen and treat you for behavioral health issues (such as depression) and connect you with other providers.
 Coordinate care with a trusted specialist when needed within Newton-Wellesley Hospital and work together and share the same electronic medical record system. This allows coordination of care so you can get better faster.
 Help transfer records from previous provider. We can make your transition seamless. Contact our Front Desk Coordinator to get started.
 
We want you to be involved in your health care decisions. How can you help?
 
Be an active team player:
 Ask health questions so you understand your diagnosis and needs.
 Communicate with your medical home team.
 Tell us about your other health care providers, including visits to the emergency department or urgent care.
Take care of your health:
 Collaborate with the team to develop your health care plan.
 Set reachable goals.
 Make sure you understand how to follow the plan.
 Tell your team if you have trouble following the plan or taking your medications.
 Review the plan and change the goals as needed.
Have a checklist for your appointment.
 Bring a list of your questions with you.
 Ask the most important ones first.
 Write down the answers.
 Before you leave the office, be sure you know what you need to do until your next visit.
 
Translation Services
If you require a translator, please let us know in advance of your appointment and we will arrange for an interpreter. 

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Dear Patients:
 
Our Practice has spent the past year working hard towards making improvements in our procedures and policies to provide the best care possible to our patients.  This endeavor is part of the most widely recognized Patient-Centered Medical Home accreditation program, meeting the measured requirements as outlined by NCQA, National Committee for Quality Assurance.   
 
We thank you for your continued support!  
 
 
Did you know in 2015…
 
97% of our diabetic patients received their annual eye exam.
 
88 % of our patients over 50 due for Colorectal Screening received a colonoscopy.  
 
93% of our patients seen in the Emergency Room or Hospitalized were successfully contacted by our office within 72 hours to assess their well-being.
 
93% of our patients who were surveyed say they received Courteous and professional treatment by our care team and staff.
 
89% indicate the practice rates high in Communication with providers.